Returns

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Returns

We're so sure you'll love your BBE order, we offer 60-days money back guarantee on our products. If you do return your product, though, we'll give you a full refund. That's because we believe hassle-free returns are always the way to go. 

Please note the following items are non-refundable:

  1. Original Shipping Charges & Package Protection
  2. Gift Cards
  3. Freebies
  4. Promotional Gifts

 

If you have any questions or concerns, we’d love for you to reach out!

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.


For One-Time Purchase Orders

  1.  Log in to your account:
     -  In the Email field, enter your email address, and then click Continue.
    - In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    - Go back to the online store, and then enter a six-digit verification code.
  2. Click the order that you want to submit the return for.
    *Please note, the order must be fulfilled or partially fulfilled for return eligibility.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click Request return.


If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.

After the product is returned, you will receive a refund.

 

For Subscription Purchase Orders

1: Click this link to view your active subscriptions.

2: Click on the subscription you would like to cancel. 

3: On the left-hand side, click the link at the bottom of the sidebar that says, "Cancel Subscription." Next, select why you're canceling and click "cancel subscription."

That's it! Now you're canceled.

Manage Subscriptions

WHEN WILL I RECEIVE MY REFUND?

Refunds are processed within 2 to 5 days and will be re-credited to the original method of payment.

IS THERE A RESTOCKING CHARGE FOR RETURNED ITEMS?

Nope! No restocking fee and no hassle!

DAMAGED OR DEFECTIVE ITEMS?

If an item is defective or was damaged in transit we’ll get it replaced ASAP. Just drop us a line at info@beautybyearth.com and be sure to include your Order Number in the email subject line.

CAN I CANCEL AN ORDER THAT IS BACKORDERED OR NOT SHIPPED YET

Yes you can, if your item is on backorder or hasn’t been shipped, you can contact customer service at info@beautybyearth.com. We will cancel your order for a full refund. Be sure to include your Order Number in the email subject line.

OTHER QUESTIONS

Do you have another question not answered here? We’re here to help! Just Contact Us!

Beauty by Earth’s commitment to quality natural beauty products is unmatched and we stand firmly behind our products with our 100% Satisfaction Guarantee.

If you have any questions on our return policy please Contact Us