WHAT IS YOUR RETURNS & REFUNDS POLICY?
If you’re not satisfied with your purchase you can return it within 30 days – HASSLE FREE and we will refund the original purchase price of the product.
Please note the following items are non-refundable:
- Original Shipping Charges
- Gift Cards
HOW DO I RETURN AN ITEM TO YOU?
1. Email firstname.lastname@example.org your return request with the following information:
a. Contact information (name, phone number, email address)
b. Place of Purchase (Website, Amazon, etc.)
c. Order Number
d. Item Purchased
e. Reason for Return
2. Beauty by Earth will email you a shipping label to return the item.
3. Mail your return, using the label provided, back to Beauty by Earth with the following included in the shipment:
a. Original Purchase Receipt
b. A Note Stating Reason for Return
WHEN WILL I RECEIVE MY REFUND?
Refunds are processed within 2 to 5 days and will be re-credited to the original method of payment.
IS THERE A RESTOCKING CHARGE FOR RETURNED ITEMS?
Nope! No restocking fee and no hassle!
DAMAGED OR DEFECTIVE ITEMS?
If an item is defective or was damaged in transit we’ll get it replaced ASAP. Just drop us a line at email@example.com and be sure to include your Order Number in the email subject line.
CAN I CANCEL AN ORDER THAT IS BACKORDERED OR NOT SHIPPED YET
Yes you can, if your item is on backorder or hasn’t been shipped, you can contact customer service at firstname.lastname@example.org. We will cancel your order for a full refund. Be sure to include your Order Number in the email subject line.
Do you have another question not answered here? We’re here to help! Just Contact Us!
Beauty by Earth’s commitment to quality natural beauty products is unmatched and we stand firmly behind our products with our 100% Satisfaction Guarantee.
If you have any questions on our return policy please Contact Us