General FAQs
Find answers to common questions about our products and policies.
Last updated:
June 22, 2026
Frequently Asked Questions — The Basics
Eligible U.S. and Canadian orders can be returned within 60 days of fulfillment.
Start your return through our returns portal using your order number and shipping ZIP code. No account or login is required.
If your products need to be shipped back, we’ll provide a prepaid USPS return label.
International orders (those not in the U.S. or Canada) are final sale in most cases. If you have an issue, please chat with us, email [email protected], or call 1-469-777-6501.
For complete terms, see our returns policy.
We’re all about making your shopping experience as amazing as possible. That’s why we use coupons and promotions regularly on our site. Here are a few things you should know about how our coupons work:
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Buy One, Get One (BOGO) Offers — Add 2 or more qualifying one-time (Buy Once) products to your cart, then apply code BOGO. The code does not automatically add a second product. The lowest-priced qualifying item in each pair is free. Mix and match is allowed — the free item may be an Application Kit, Brush, or another lower-priced qualifying product, not necessarily a second Self Tanner. Bundles count as 1 item. Subscription / Auto-ship items do not qualify. “Add 2” means 1 is paid and 1 is free — that is not Buy 2 Get 1 (code B2G1, which needs 3 items).
- Gift Card Coupon Exclusions—special times of the year like Black Friday or Cyber Monday, we offer big percentage savings. These coupons are good for giving you a mondo discount storewide with one exception— e-gift cards & apparel. These products are already extremely discounted and accordingly don’t qualify for extra savings. In other words, they’re basically already permanently on sale. 😉
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FREE SHIPPING Coupons—Free shipping promotions only apply to orders sent within any of the contiguous states within the USA. Accordingly, they don’t cover international shipping nor orders sent to Hawaii or Puerto Rico.
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Expiration Dates—Our coupons and promos almost always have an expiration date. We strive to make these dates front-and-center so you’re not surprised. If you try and use a code past its expiration date, it simply won’t work. We know, it’s a bummer, but we promise there will be more promos soon, so just hold on a minute.
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No Retroactive Price Adjustments—Sometimes you order a product just before you see a new promotion code. It happens and it stinks, but we don’t give retroactive price adjustments. Please enjoy your product at the price you paid and wait for the next great deal. We promise it’s coming! You can be one of the first people to know about our promotions by subscribing to our emails here.
If you have any questions regarding promotions, please give us a shout and we’ll get you answers straight away!
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Subscription Orders — Auto-ship / Save 15% for Life items already receive the 15% subscription discount, so additional promotional codes cannot be applied to those items. If a special first-order subscription promotion is running, it follows that promotion’s terms and cannot be combined with other promo codes.
- No Stacking - Sadly, only one coupon can be used per order. If an order is made with a coupon code attached, our team cannot edit that code. On a positive note, always remember rewards point discounts can be paired with coupon codes!
We host giveaways often on our Instagram (@beautybyearth), IG Lives, TikTok (@beauty.by.earth), Website and more! As a small business trying to share the love, we do our best to give everyone a fair chance at winning! If you’ve won a giveaway recently, have never purchased with us before, or have won multiple free product giveaways, please note we may need to give the winnings to another individual.
We do this to ensure everyone has an equal chance to try new products, learn more about the brand, and feels they have a chance at winning too! Although if this happens to be you, don’t worry! We always try to give a little gift or thank you for your continuous support and dedication to helping us grow!
All of our formulations (A.K.A the actual cream, oil, or liquid that makes the product) are made right here in the USA. Other materials for packaging or tools are sourced from abroad. For instance, the aventurine jade for the gua sha and jade roller comes from Brazil. *Cue the samba* 💃🏽
We believe clean beauty should be crazy effective and safe without maxing out your credit card. Accordingly, we’re committed to always ensuring our products are accessible to everyone, not just the ultra-rich. That’s why you’ll see our eye cream 2, 3, sometimes even 4 times cheaper than our competitors.
What’s even better? There’s absolutely no loss in quality, safety, or effectiveness so you can shop with confidence. Some people think we’re crazy for offering such incredibly clean, pure ingredients at reasonable prices. But we like to think of ourselves and our customers as all part of the same community–a tribe that looks out for each other. That’s the heart of our clean beauty movement–putting people and the planet first!
We love our sleek Kraft boxes and so does the planet! Our boxes are made with 100% recyclable materials, soy-based ink, and typically SFI certified.
All of our formulations (think Self Tanner or Face Wash—formulas you put on your body) are made in the USA. Hard goods (such as boar hairbrushes or exfoliating mitts) are made in many different places. However, we make it a point to only use manufacturers who reflect our core values. If you have any specific questions about a product and where it’s made, feel free to reach out to us on chat or email us at [email protected].
Most of our products are 100% vegan. The main exception is our Boar Bristle Hair Brush, which uses real boar hair that is humanely sheared (not plucked). We’re a certified cruelty-free company and are big animal lovers! If you have questions about how any of our products are developed, feel free to reach out at [email protected]
The only products that use palm oils are our soaps. That palm oil is all sustainably sourced. The raw ingredient supplier, Ciranda (of Wisconsin) is the first American company to be granted a 100% sustainable identity by the most stringent RSPO criteria. Their palm oil is certified both fair trade and EcoSocial and works with a sustainable partner in northeast Brazil – AgroPalma – that Greenpeace called a blueprint for the rest of the palm oil industry (I have attached the Greenpeace scorecard doc where you can see AgroPalma is the top). Here also is the site where our organic palm oil as a raw ingredient is purchased from ciranda.com
Our self tanners are formulated with pregnancy-safe principles in mind: vegan, non-toxic, free from harsh chemicals, synthetic dyes, and synthetic fragrances, and made in the USA. We use them during pregnancy ourselves — we wouldn't ask you to trust something we wouldn't use on our own skin. That said, every pregnancy is different. We always recommend checking with your OB or midwife before adding any new product to your routine. They know your specific health picture and can give you the personalized guidance you deserve. Congratulations on your little one on the way!
Yes! All of our products are formulated without gluten and soy. They’re also free of parabens, sulfates, and synthetic fragrances.
No. Our self tanners do not contain SPF. They give you a gorgeous, natural-looking color, but they do not protect you from UV rays. Always apply a separate SPF sunscreen if you'll be spending time outdoors — we recommend our Mineral Sunscreen SPF 50!
We recommend waiting at least 4 hours before showering after applying self tanner. This allows the DHA to fully develop for the best, most even color. For the darkest results, wait 8+ hours or overnight.
Yes! All Beauty by Earth products are 100% paraben free. We're also free of sulfates, phthalates, synthetic fragrances, and other harsh or harmful ingredients.
Yes! All Beauty by Earth sunscreens are reef friendly. We use non-nano Zinc Oxide as the only active ingredient — no oxybenzone, no octinoxate, and no chemical UV filters that have been linked to coral reef damage.
NEVER! Every item we make is crafted within an FDA-certified laboratory and 100% free of synthetic fragrances and colors, toxins, parabens, phthalates, phenoxyethanol, cheap fillers, gluten, SLS, or GMOs.
The answer is simple: your health. Your skin is your largest organ – and a highly absorbent organ at that. What you put onto your skin goes directly into your system. We are already exposed to toxic chemicals every day. With the rising rate of cancer and other life-threatening illnesses, it’s crucial to be careful about what we put on our bodies. Organic and natural beauty products don’t upset your body’s natural rhythm. To us, choosing natural just makes sense.
Organic refers to not only food but to agriculture and how products are produced and processed. Organic foods and products use a system of farming that is most similar to natural ecosystems. Organic ingredients are free of synthetic additives, pesticides, irradiation, and sewage sludge and do not contain GMOs.
All of our products are made without Synthetic Dyes, Fragrances, and Parabens. All of our ingredients are also naturally derived or certified organic. Each formula contains organic ingredients, but only the products labeled “USDA Organic” on the packaging are 100% certified organic. If you have specific questions about a product or specific ingredients please send an email to [email protected] and we will happily help!
First off, there are a lot. Like over 60,000. Most of them are illegal in the European Union and Canada but are largely unregulated in the United States. For some of them, the U.S. government doesn’t require companies to even list on the label. Countless studies indicate these chemicals are influencing a raise in cancer levels, infertility, and other diseases and bodily ailments throughout the world. Just for the record, we never use any of these in our products! Methyl, Propyl, Butyl, and Ethyl Parabens – Used to extend the shelf life of products despite the fact that they are known to be toxic. Parabens are a known carcinogen (cancer-causing compound), that causes endocrine disruption and hormonal imbalances in both males and females.
Petrolatum – Used in many skincare products. It is a cheap ingredient and never goes bad. It is mineral-oil derived and suffocates pores while giving you the effect of moisturized skin.
Propylene Glycol and Ethylene Glycol – These glycols can be found in a number of skincare and cosmetic products. These chemicals easily penetrate the skin and are known to be toxic irritants to the skin, eyes, and lungs.
Lauryl or Laureth Sulfates – Includes sodium lauryl sulfate, ammonium lauryl sulfate, sodium Laureth sulfate, and ammonium laureth sulfate. Sulfates are used to create a foaming effect and strip the skin of oils. These are the same chemicals used in engine degreasers, car washing soaps, and many other commercial products. Sulfates are known skin irritants.
Synthetic Dyes – Used to give cosmetics an “attractive” color. These are usually labeled as FD&C or D&C followed by a color and number. These dyes are often from coal tar and contain heavy metal salts that go straight into your system when applied to the skin. Studies of these dyes, when used on animals, showed most of them to be carcinogenic (cancer-causing).
Synthetic Fragrances – Used to give cosmetics an “attractive” smell. These are labeled as “Fragrance,” “Parfum” or “Perfume” in an ingredients list. The ingredients of these synthetic fragrances are many. Some fragrances have been known to cause allergies, asthma, headaches, rashes, and irritation. We recommend checking any non-organic ingredients in the Environmental Working Group’s website.
Want to know more? We recommend these resources: Campaign for Safe Cosmetics The Environmental Working Group Green Screen Chemicals
You can send us mail at: Beauty By Earth 2920 Commodore Dr. Suite 120 Carrollton, TX 75007
Want to chat with one of our team members? Chat with us.
Email [email protected]
Call 1-469-777-6501
General text: 1-866-850-9772 · Subscription text: +1 (844) 569-5292 (M–F 9am–5pm CST)
Manage subscriptions 24/7 in your account portal.
Start a convo with us on social: TikTok | Instagram | Facebook | LinkedIn | Pinterest | YouTube
Support is Available: M-F 9 a.m. - 5 p.m. CST
Subscriptions - FAQs
Save 15% for Life with Auto-ship is our subscription. You save 15% on every Auto-ship order, for as long as you stay subscribed.
Choose a delivery schedule that fits your routine — typically every 30, 45, 60, or 90 days — and we’ll automatically send your products when they’re due.
You have full flexibility. Skip a shipment, pause, swap products, change how often you receive your order, or cancel anytime. There are no fees to skip, pause, or cancel.
If a special first-order Auto-ship promotion is running, that extra discount follows the terms of the promotion and cannot be combined with other promotional codes.
To start, choose Auto-ship on a product page, pick your frequency, and check out.
Need help? Chat with us, email [email protected], call 1-469-777-6501, or text +1 (844) 569-5292 (M–F 9am–5pm CST). You can also manage your subscription 24/7 in your account portal.
We've made Autoship crazy simple. On the product page, choose Autoship (instead of one-time), pick every 30, 45, or 60 days, add to cart, and check out. You'll save 15% on every Auto-ship order. If a special first-order Auto-ship promotion is running, that extra discount follows the promotion’s terms and cannot be combined with other promotional codes. After your first order, you'll get email access to manage everything in your account.
Our Autoship subscriptions are super simple!
1. Choose Autoship and pick every 30, 45, or 60 days (default is often 60).
2. Save 15% for life on every Auto-ship order. If a special first-order Auto-ship promotion is running, that extra discount follows the promotion’s terms and cannot be combined with other promotional codes. Plus FREE SHIPPING* on orders $65+.
3. Skip, pause, swap, or cancel anytime from your Beauty by Earth account → subscription portal.
*Continental US only (excludes Alaska, Hawaii, and Puerto Rico). Essentials Club includes free shipping on every Club shipment with no $65 minimum.
Yes — we've moved subscriptions to a new platform called Skio. Your active subscription (products, cadence, discount, and next charge date) migrated automatically, and your saved payment card came with it. You don't need to do anything.
No. If you were already on our 15% subscriber discount, you keep it. New Auto-ship subscribers save 15% for life on every Auto-ship order. If a special first-order Auto-ship promotion is running, that extra discount follows the promotion’s terms.
No. Your payment card transferred automatically as part of the migration.
Swapping is easy in your subscription portal:
1. Log in to your Beauty by Earth account → Manage Subscriptions / subscription portal.
2. Open your subscription.
3. Click Swap next to the product, pick the replacement, and confirm.
Essentials Club note: Swapping products inside your box is different from changing box size (3 ↔ 4 ↔ 5 ↔ 6). To change what's inside the same size, use Edit items and keep the same number of products. To change box size, use the size-change / swap-box flow, then refill your slots.
Of course!
1. Log in to your Beauty by Earth account → subscription portal.
2. Open your subscription.
3. Click Skip, choose how far to push the next order, and confirm.
Skipping delays the next charge; your subscription stays active. Make changes before we bill.
Get now: Log in → open your subscription → Get now to process the next order right away (your schedule resets from that day).
Pick a date: Open your subscription → Next order date (or reschedule) → choose your date → confirm. Later orders follow your cadence from the new date.
We accept major credit cards (Visa, Mastercard, Amex, Discover), plus PayPal, Apple Pay, and Shop Pay when available at checkout. Each subscription order is billed when it processes for shipment. Update your card anytime in the portal.
You can use a gift card on your first subscription order, but recurring subscription payments can't be charged to a gift card — you'll need a credit card on file for those.
We'd never tell you what to do — but Auto-ship gets you 15% for life on every order, plus our 60-day money-back guarantee and free, easy returns.
Email us at [email protected] or text +1 (844) 569-5292 (M–F 9am–5pm CST). You can also manage your subscription 24/7 in your account portal.
Most subscription and Essentials Club orders ship the same day your charge processes from our warehouse in Carrollton, TX. Expect delivery within about 10 business days of the charge — usually faster. You'll get a shipping confirmation email with tracking.
You're charged when your Autoship order processes for shipment, on the cadence you chose (every 30, 45, or 60 days). We email you about 7 days before your next charge so you have time to skip, swap, pause, or update details. At checkout (and in the Autoship consent), you'll also see that the payment is the 15% Auto-ship rate unless a special first-order Auto-ship promotion is running.
Yes! For regular Autoship, you'll get a free gift with your 2nd, 3rd, and 4th subscription orders. For Essentials Club, you'll get a free gift with your 2nd and 4th subscription orders. Gifts show as a free line item, and you'll see what's coming in your reminder email before we charge you.
Combining multiple subscriptions into one shipment isn't available right now — each subscription ships on its own schedule. Need help aligning dates? Email [email protected] or text +1 (844) 569-5292 and we'll help.
If your Autoship item is out of stock on renewal day, we'll ship what's in stock, only charge you for those items, and try the missing item again next cycle. If everything is out of stock, we'll retry the whole renewal on the next interval. Your order confirmation shows what actually shipped. If it returns within 15 days, you may get a back-in-stock email. Don't want to wait? Swap before the next charge.
We'll email you and automatically retry the charge. Update your card under Billing in your subscription portal ASAP so your next order isn't delayed. Need help? Email [email protected] or text +1 (844) 569-5292.
Yes! Log in, find your cancelled subscription, click Reactivate, choose your next order date, and confirm.
Yes. Loyalty points, referrals, and advocate rewards continue to work on subscription orders.
The easiest path right now is your Beauty by Earth account → subscription portal. Need help? Email [email protected] or text +1 (844) 569-5292 (M–F 9am–5pm CST).
Essentials Club - FAQs
The Essentials Club is our fixed-price build-a-box membership. Pick 3, 4, 5, or 6 essentials, choose your delivery rhythm (every 30, 45, or 60 days), and enjoy free U.S. shipping on every Club shipment. The box price stays the same no matter which products you pick:
• 3 products: $56
• 4 products: $65
• 5 products: $77
• 6 products: $90
Swap products, change box size, skip, pause, or cancel anytime. And you've still got our 60-day money-back guarantee and free, easy returns.
1. Go to our Essentials Club page.
2. Choose how many products you want — 3, 4, 5, or 6.
3. Pick a delivery frequency (you can change it later — not sure? try 60 days).
4. Select your products (doubles are welcome!).
5. Add your box to cart.
6. Optional: add any one-time extras for this order only (they don’t use a Club box slot and don’t change your box price).
7. Check out — you’re in!
Essentials Club members get free shipping on every Club order.
1. Log in to your Beauty by Earth account (footer or My Account → Manage Subscriptions).
2. From your account, jump into the subscription portal.
3. Open the subscription you want to manage.
That's it — skip, swap, pause, update info, or cancel from there.
1. Log in → subscription portal → open your Essentials Club.
2. Choose Edit items.
3. Swap products in or out — keep the same number of items your box size calls for.
4. Save / confirm. Changes apply to your next shipment (as long as you edit before we bill).
Changing box size is separate from swapping products inside the same size.
1. Log in → subscription portal → open your Essentials Club.
2. Choose the new size (3, 4, 5, or 6).
3. Re-select products so every slot is filled.
4. Confirm — your price updates to that tier.
Next order date / Get now
1. Log in → subscription portal → open your Essentials Club.
2. Use Next order date to pick a date, or Get now for an immediate order.
Change frequency
1. Open your Essentials Club → Edit frequency.
2. Choose every 30, 45, or 60 days.
3. Confirm. Changes apply to upcoming orders if made before we bill.
1. Log in → subscription portal → open your Essentials Club.
2. Click Skip, choose how far to push, and confirm.
1. Log in → subscription portal → select the subscription.
2. Click Pause, choose how long, and confirm.
3. Resume anytime when you're ready.
Want to share the clean-beauty love? We like your style — Gift next order is available in your portal.
1. Log in → subscription portal.
2. Open the subscription (or Essentials Club) you want to gift.
3. Choose Gift next order and follow the prompts to send that shipment to a friend.
Need a hand? Email [email protected] or text +1 (844) 569-5292.
1. Log in → subscription portal → open your subscription.
2. Under Shipping, click Edit to update your address.
3. Under Billing, click Edit to update your card.
4. Save — changes apply to upcoming orders.
Go for it. Doubles count toward your box size and don't cost extra inside Essentials Club.
On the day your box order processes for shipment, at the cadence you chose (every 30, 45, or 60 days). We'll email you about 7 days ahead so you can skip, swap, or pause first. That reminder shows what's coming in your next shipment and the price.
That's expected for Essentials Club. You're charged once for the box at your Club price (the parent line); the products inside list at $0 so nothing is counted twice and fulfillment can see exactly what to ship.
There isn't a one-tap switch from a single-product Autoship subscription into an Essentials Club box. Easiest path: start an Essentials Club membership and choose your box contents, then cancel the single-product subscription if you no longer need it. Need help? Email [email protected] or text +1 (844) 569-5292.
If something in your box is out of stock when your order processes, we ship what's available and automatically reduce your box price for that shipment — you're never charged full price for a partial box. Your order confirmation shows what shipped. The missing item stays on your membership for a later shipment; if it's back within 15 days, you may get a back-in-stock email. Prefer a different product? Swap before the next bill.
Manage Essentials Club in your Beauty by Earth account → subscription portal. Need help? Email [email protected] or text +1 (844) 569-5292 (M–F 9am–5pm CST).
Need a break? Try skip, gift, change frequency, or pause first — that keeps your Club perks. If you still want to cancel:
1. Log in → subscription portal → open your Essentials Club.
2. Select Cancel and follow the prompts (you may see skip/swap/pause options first).
3. Confirm. No fees. Future boxes stop; anything already placed still ships.
Sustainability
Beauty by Earth formulas are made with non-toxic, biodegradable ingredients so as not to harm the environment or consumers using it. Our bottles and tube packaging are made from glass or post-consumer recycled plastic and our boxes are made in a wind-powered facility using sustainable forestry paper. We are also completely cruelty-free (Certified by Leaping Bunny). We are also a Plastic Neutral Certified Brand, which means that for all of the plastic we consume as a brand, we pay for the collection and recycling of that same amount of plastic. We have this certification through RePurpose Global.
All Beauty by Earth products being sold on Good Morning America are plant-based and vegan.
All Beauty by Earth products are Leaping Bunny Certified Cruelty Free. Our boxes also have Sustainable Forestry Initiative (SFI) certification, ensuring that the paper we source for our boxes is sustainably sourced and trees are replanted.
Yes, our packaging is very eco-friendly. Our boxes, for instance, are made with Sustainable Forestry Initiative (SFI) certified paper, which means the paper we source for our boxes is sustainably sourced and trees are replanted. Our custom, biodegradable bubble wrap mailers break down much faster than traditional ones.
The plastic we use in our packaging is post-consumer recycled plastic.
Our brand is also Plastic Neutral certified by RePurpose Global. This means that we pay for the collection and recycling of plastics, pound for pound. In other words, the same amount of plastic used in our products (like tubes, bottles, and caps) is cleaned up in the natural environment. You can learn more about our clean-up efforts in Chennai, India on the RePurpose Global website.
Orders & Checkout
During a BOGO promotion, add 2 or more qualifying one-time (Buy Once) products to your cart, then apply code BOGO in your cart or at checkout.
The code does not automatically add a second product. The lowest-priced qualifying item in each pair is free. BOGO is mix-and-match across qualifying products — not only Self Tanners.
Bundle products count as 1 item. Subscription / Auto-ship items do not qualify.
Buy 2 Get 1 Free is a different offer (code B2G1) and requires 3 qualifying items.
If you need help, chat with us, email [email protected], or call 1-469-777-6501.
BOGO is Buy 1 Get 1 Free. It only works when all of these are true:
- You have 2 or more qualifying one-time (Buy Once) products in your cart. The code does not automatically add a second product.
- You entered code BOGO in your cart or at checkout.
- The products are one-time purchases, not Auto-ship / subscription items.
- Bundle products count as 1 item, so a single bundle is not enough by itself.
If the code applies but not the way you expected:
- The free item is the lowest-priced qualifying product in each pair. If your cart also has an Application Kit, Brush, or another lower-priced qualifying item, that item is usually the free one — not a second Self Tanner.
- BOGO is mix-and-match. It is not limited to Self Tanners, even if an ad featured tanners.
- It does not give a free matching copy of each product unless that matching product is already in the cart and is the lowest-priced item in the pair.
“Add 2” means you need 2 qualifying items so 1 can be paid and 1 can be free. That is not Buy 2 Get 1. Buy 2 Get 1 uses code B2G1 and requires 3 qualifying items.
Only one promo code can be used at a time. BOGO cannot be stacked with other promotional discount codes.
If you need help, chat with us, email [email protected], or call 1-469-777-6501.
BOGO is mix-and-match across qualifying products. It is not limited to Self Tanners, even when an ad featured tanners.
The free item is the lowest-priced qualifying product in each pair — not the product shown in the ad.
Example: you add 2 Self Tanners, an Application Kit, and a Brush. You have 4 qualifying items, so 2 can be free. The Application Kit and Brush are usually the free items because they cost less than the tanners. You pay for the tanners.
If you want two Self Tanners as your Buy 1 Get 1 pair, add 2 Self Tanners and apply code BOGO without adding lower-priced qualifying extras you don’t want as the free items.
If you need help, chat with us, email [email protected], or call 1-469-777-6501.
No. Code BOGO is Buy 1 Get 1 Free.
“Add 2” means you need 2 qualifying one-time (Buy Once) products in your cart so 1 can be the paid item and 1 can be the free item. You are not being asked to buy 2 extra products to get a third free.
Buy 2 Get 1 Free is a different offer and uses code B2G1. That offer requires 3 qualifying items — you pay for 2, and the lowest-priced one is free.
If you need help, chat with us, email [email protected], or call 1-469-777-6501.
Subscription products automatically receive our 15% subscription discount, so additional promotional discount codes cannot be applied to those items.
If a special subscription promotion is running, such as an extra discount on your first subscription order, that offer will be applied according to the terms of the promotion. It cannot be combined with other promotional discounts.
Need help? Chat with us, email [email protected], call 1-469-777-6501, or text +1 (844) 569-5292 (M–F 9am–5pm CST). You can also manage your subscription 24/7 in your account portal.
We process orders quickly! If you need to make a change or cancellation, please contact us immediately at [email protected] with your order number.
We can make changes if your order hasn't entered fulfillment yet. Once shipped, we're unable to modify the order, but you can initiate a return once it arrives.
You can view and redeem your cashback balance in your account portal. Cashback is credited after your order is fulfilled and the return window has passed.
To redeem: Log in → My Account → Cashback/Rewards → apply at checkout.
Shipping
BBE Shipping Protection is an optional add-on at checkout that covers your package against loss, theft, or damage in transit. If your package is affected, we'll replace or refund it at no additional cost.
Cost: $1–$8 depending on order value.
Opting out: Shipping Protection is added by default but can be toggled OFF during checkout if you prefer not to include it.
If you did not add Shipping Protection and experience an issue, please contact us at [email protected] — we'll do our best to help.
We're sorry to hear that! Here's what to do:
- Check your tracking link (in your shipping confirmation email) for the latest status.
- Verify your shipping address on your order confirmation.
- Check with neighbors or your building's mail area — packages are sometimes left nearby.
- Allow 1–2 extra business days, as carriers occasionally experience delays.
If your package still hasn't arrived, contact us at [email protected] with your order number and we'll investigate right away.
Start a request through our returns portal and select “Wrong Item Received.” We’ll ask for a photo so we can confirm what happened. Please wait for our instructions before shipping anything.
If you need help, chat with us, email [email protected], or call 1-469-777-6501.
Start a request through our returns portal and select “Damaged in Transit.” We’ll ask you to upload a photo. Please wait for our instructions before shipping anything.
If you need help, chat with us, email [email protected], or call 1-469-777-6501.
Yes! We ship to select international destinations.
- Canada: Standard Economy (6–10 business days) — $8.99
- Mexico: Economy International (5–10 days) — $18.00
- International: Flat Rate (7–14 days) — $28.00
- UK: Currently unavailable — please shop on Amazon.
Note: Customers are responsible for any customs duties, taxes, or import fees.
International orders (those not in the U.S. or Canada) are final sale in most cases. If you have an issue, please chat with us, email [email protected], or call 1-469-777-6501.
Products — General
Yes! Beauty by Earth is a cruelty-free brand. We never test on animals.
Note: Our Boar Bristle Hair Brushes are made with real boar hair that is humanely sheared (not plucked). If this is a concern, our other accessories are fully vegan.
Yes! Most Beauty by Earth products are HRIPT (Human Repeat Insult Patch Test) tested and clinically proven to be non-irritating and safe for sensitive skin.
Products tested include our self tanners, face oils, serums, lip care, deodorants, and sunscreens. Look for the 'Sensitive Skin Tested' or 'Dermatologically Tested' claim on the packaging.
We always recommend a patch test when trying a new product.
Beauty by Earth is EWG (Environmental Working Group) certified. EWG certification means every ingredient in a product meets EWG's strict standards for safety and transparency.
Verified products are listed on EWG's website at ewg.org/skindeep.
Self Tanner
Our self tanner gets its color from DHA (Dihydroxyacetone), a naturally derived ingredient from Non-GMO Sugar Cane that is Eco-Cert certified.
DHA reacts with the amino acids on the surface of your skin to create a natural-looking tan — no dyes, no orange cast.
Our formulas are free of parabens, sulfates, artificial dyes, and synthetic fragrances. Over 84% of the Self Tanner Body Lotion is organic.
Your tan typically lasts 5–7 days, gradually fading as your skin naturally exfoliates. To extend your tan:
- Moisturize daily
- Avoid long hot showers
- Exfoliate lightly before your next application
For a deeper tan, you can reapply every 3–4 days.
While our self tanner uses clean, natural ingredients, we always recommend consulting your doctor or OB-GYN before using any new product during pregnancy or breastfeeding.
DHA (the active bronzing ingredient) is applied topically and is generally considered safe, but individual circumstances vary. Your doctor will have the best guidance.
Skincare — Bakuchiol & Vitamin C
Bakuchiol is a plant-based ingredient derived from the seeds of the Psoralea corylifolia plant. It's often called 'nature's retinol' because it delivers similar anti-aging benefits — reducing fine lines, improving skin texture, and boosting collagen — without the irritation or photosensitivity of retinol.
Our Bakuchiol line (Serum, Cream, Toner) is suitable for all skin types, including sensitive skin, and safe to use morning or night.
We do not recommend using Bakuchiol and Vitamin C products together.
Our Bakuchiol line contains Niacinamide, and Niacinamide + Vitamin C used together can reduce the effectiveness of both ingredients and may cause skin flushing.
We recommend using them on alternating days (Vitamin C in the morning / Bakuchiol at night).
Unlike retinol, Bakuchiol is not a vitamin A derivative and is generally considered safer during pregnancy. However, we always recommend consulting your doctor or OB-GYN. Note: the line contains Witch Hazel — your doctor may have specific guidance.
Sunscreens
Yes! All Beauty by Earth sunscreens are 100% mineral-based, using non-nano Zinc Oxide as the only active ingredient — no chemical filters, no oxybenzone.
Zinc Oxide concentrations:
- Face Sunscreen SPF 50: 15% Zinc Oxide
- Body Sunscreen SPF 50: 15% Zinc Oxide
- Sunscreen Serum SPF 30: 10% Zinc Oxide
All formulas are broad spectrum, reef friendly, and free of parabens, sulfates, and synthetic fragrances.
Derma Roller
Our derma roller needles are made of Food Grade Stainless Steel (S304). The needle depth is 0.25mm.
Food Grade Stainless Steel S304 is a high-quality, hypoallergenic material that is safe for skin use.
For best results:
- Cleanse your face and pat dry.
- Sterilize the roller with rubbing alcohol before use.
- Gently roll in horizontal, vertical, and diagonal directions — apply light pressure.
- Apply your serum or oil immediately after (skin absorbs better post-rolling).
- Cleanse and sterilize the roller after each use.
Use 1–3 times per week. Avoid use on active breakouts, open wounds, or irritated skin.
Rewards, Referrals & Collaborations
We love connecting with content creators, influencers, and brand partners! To inquire about collaborations:
- Email: [email protected]
- Include: your platform, follower count, and what kind of collaboration you're interested in
We'd love to hear from you! Your feedback helps us improve our products and experience.
Email us at [email protected] or leave a review on our website or Amazon listing.
Rewards
Yes! Join our rewards program to earn points on your purchases and redeem them for savings. Sign up and check your points balance from the Rewards section of your account, or contact us at [email protected] if you need help.
