Exfoliating Loofah

RETURNS POLICY

100% Happiness Guarantee

If you're not obsessed with your purchase, it's on us. Items purchased within the last 60 days are returnable. For subscription returns, please email [email protected]. Freebies, promotional gifts, and gift cards are not returnable.

If you have any questions or concerns, we’d love for you to reach out!

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

For One-Time Purchase Orders

1. Log in to your account:

 -  In the Email field, enter your email address, and then click Continue.

 - In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

 - Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.*

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

*Please note, the order must be fulfilled or partially fulfilled for return eligibility.

For Subscription Purchase Orders

1: Click this link to view your active subscriptions.

2: Click on the subscription you would like to cancel. 

3: On the left-hand side, click the link at the bottom of the sidebar that says, "Cancel Subscription." Next, select why you're canceling and click "cancel subscription."

That's it! Now you're canceled.

Manage Subscriptions

SHIPPING POLICY

Shipping Charges are a flat rate based on the method of shipment as follows:

Continental United States

• Standard Shipping (5-8 Business Days) FREE on orders $60+*
  
  
• Standard Shipping (5-8 Business Days) $4.99
  
  
• Expedited Shipping (2 Days) $8.95
  
  
• Express Shipping (1 Day) $35.00
  
  *Free shipping is restricted to the 48 contiguous states, excluding Hawaii and Puerto Rico.

Alaska/Hawaii / Puerto Rico

1. Standard Shipping (5-7 Days) $14
   
   
2. Expedited Shipping (2-4 Days) $19
   
   
3. Express Shipping (1 Day) $40.00
   
   

Canada

• Standard International Economy Shipping (6 - 10 Business Days)  $32.50*
  *Due to current shipping conditions, it is extraordinarily costly to ship from the USA to Canada at this time. We recommend shopping our products on Amazon Canada until conditions improve. 

Mexico

1. Economy International (5-10 Days) $18
   
   

International

1. International Flat Shipping (3-10 Days) $28.00

Note: Shipping charges are assessed at a flat rate however any duties & taxes charges that become due in order to receive the shipment are the responsibility of the consignee to pay so the shipment can be delivered.

United Kingdom – UNAVAILABLE FOR SHIPMENTS

Currently, we are unable to offer shipping options serving the United Kingdom (UK).

BBE Package Protection

Get peace of mind with Delivery Guarantee. If your order is damaged, stolen, or lost during transit, we will send you a new one right away for just a small percentage of your order's value. If you select this service, you’ll pay a variable fee (depending on your order total) at checkout for the confidence that we will fix any issues you experience with your order free of charge. This includes a full replacement of any items damaged, lost, or stolen in transit.

This shipping protection is completely optional and not required to purchase. The option to remove this is at the bottom of the checkout page on the shipping stage of checkout.