Frequently Asked Questions

We love your questions! Here are some of our most commonly asked questions. If you can’t find the answer you’re looking for, let us know and we’ll get you an answer a.s.a.p.!

  • How can I get Free Shipping?

    All continental US orders over $60 in value ship FREE!* Or get $8.95 flat-rate shipping for orders under $60.

    Psst: Want 10% off on your first order? Sign up for our email list at the bottom of this page.

    *Free shipping is restricted to the 48 continental states, excluding Hawaii, Alaska, and Puerto Rico.

  • Do you use synthetic fragrance or dyes?

    NEVER! Every item we make is crafted within an FDA-certified laboratory and 100% free of synthetic fragrances and colors, parabens, phthalates, phenoxyethanol, cheap fillers, gluten, SLS, or GMOs.

  • What is your return policy?

    Love it or get your money back! If you’re not satisfied with your purchase you can return it within 30 days.

The Basics

Frequently Asked Questions

What is your return policy?

Love it or get your money back! If you’re not satisfied with your purchase you can return it within 30 days – HASSLE FREE and we will refund the original purchase price of the product. It’s really that simple.

HOW IT WORKS

1. Email info@beautybyearth.com your return request with the following information: a. Contact information (name, phone number, email address) b. Place of Purchase (Website, Amazon, etc.) c. Order Number. d. Item Purchased. e. Reason for Return

2. Beauty by Earth will email you a shipping label to return the item.

3. Mail your return, using the label provided, back to Beauty by Earth with the following included in the shipment:a. Original Purchase Receipt. A Note Stating Reason for ReturnRefunds are processed within 2 to 5 days and will be re-credited to the original method of payment.

Please note the following items are non-refundable:Original Shipping Charges

Gift Cards

Beauty Bloopers

Gifts, freebies, or samples

Do your products come with a guarantee?

Your 100% satisfaction with our natural beauty products and service is very important to us and that is why we offer a 30-day guarantee for all purchases. No questions, no hassle.

What is your shipping policy?

Shipping Charges are a flat rate based on method of shipment as follows: Continental United StatesStandard Shipping (4-8 Business Days) $8.95 Expedited Shipping (2-3 Day Service) $15.95 Express Shipping (1-2 Day Service) $35

Of course, if your US order is $60 or more shipping is FREE!*

Alaska/Hawaii/Puerto RicoStandard Shipping (5-7 Days) $14.00 Expedited Shipping (2-4 Days) $19.00 Express Shipping (1 Day) $40.00 International International Flat Shipping (7-14 Days) $28.00

Note: Shipping charges are assessed at a flat rate however any duties & taxes charges that become due in order to receive the shipment are the responsibility of the consignee to pay so the shipment can be delivered.

United Kingdom – UNAVAILABLE FOR SHIPMENTS

Currently, we are unable to offer shipping to the United Kingdom (UK). Please shop our products on Amazon if you’re hoping to ship to an address inside the U.K.

*Some exclusions apply. Free shipping is restricted to the 48 contiguous states, excluding Alaska, Hawaii, and Puerto Rico.

How can I get free shipping?

All continental US orders over $60 in value ship FREE!* Or get $8.95 flat-rate shipping for orders under $60.

Psst: Want 10% off on your first order? Sign up for our email list at the bottom of this page.

*Free shipping is restricted to the 48 continental states, excluding Hawaii, Alaska, and Puerto Rico.

How do subscriptions work?

Our Subscriptions are super simple!

1: Select a delivery period that fits your needs (every 1 month, 2 months, 3 months, or 4 months).

2: Save 15% off of your subscription. Better still, get FREE SHIPPING* when you order $60 or more!

3: You can pause or cancel your subscription at any time. Just log in to your account and click on manage subscriptions.
*Free shipping only applies to orders of $60 or more sent within any of the contiguous states within the USA. Does not apply to Alaska, Hawaii, or Puerto Rico.

How do coupons work?

Coupons are the best, aren’t they? We’re all about making your shopping experience as amazing as possible! That’s why we use coupons and promotions regularly on our site. For more information on how our coupon/promo codes work please feel free to read our Promotions and Discounts FAQ page. Here are a few things you should know about how our coupons work:

 

1: Buy One, Get One (BOGO) Offers—When you use BOGO coupons at our store, you will need to first add all of the desired products to the cart. Once you’ve added the products and the coupon code, the coupon will give you the 2nd matching and/or lowest price item(s) for free.
(Note, in order to get BOGO to multiply, you must add all desired items. Once all are added, within every pair or every other product, the item of equal of lowest price will be discounted at checkout. Please note, all desired products MUST be added to the cart before applying the code. BOGO can only work in pairs, meaning if you have 4 products in your cart you will receive 2 free. If you have 5 items in your cart, you will only receive 2 free. Please be sure to add items in sets of 2. Must add a minimum of 2 items for the code to work.)

 

2: Gift Card Coupon Exclusions—special times of the year like Black Friday or Cyber Monday, we offer big percentage savings. These coupons are good for giving you a mondo discount storewide with one exception— e-gift cards & apparel. These products are already extremely discounted and accordingly don’t qualify for extra savings. In other words, they’re basically already permanently on sale. 😉

 

3: FREE SHIPPING Coupons—Free shipping promotions only apply to orders sent within any of the contiguous states within the USA. Accordingly, they don’t cover international shipping nor orders sent to Hawaii or Puerto Rico.

 

4: Expiration Dates—Our coupons and promos almost always have an expiration date. We strive to make these dates front-and-center so you’re not surprised. If you try and use a code past its expiration date, it simply won’t work. We know, it’s a bummer, but we promise there will be more promos soon, so just hold on, babe!

 

5: No Retroactive Price Adjustments—Sometimes you order a product just before you see a new promotion code. It happens and it stinks, but we don’t give retroactive price adjustments. Please enjoy your product at the price you paid and wait for the next great deal. We promise it’s coming! You can be one of the first people to know about our promotions by subscribing to our emails here.
If you have any questions regarding promotions, please give us a shout and we’ll get you answers straight away!

6: Subscription Orders—We are so excited to hear you want to keep your favorite products in stock! Any product subscription automatically includes a 15% off discount, year-round!
Because of this year-round sale, and the inability to stack discounts, coupon codes and discounts sadly cannot be added to any order with a product subscription.

7: No Stacking - Sadly, only one coupon can be used per order. If an order is made with a coupon code attached, our team cannot edit that code. On a positive note, always remember rewards point discounts can be paired with coupon codes!

How do your giveaways work?

Great question!

We host giveaways often on our Instagram (@beautybyearth), IG Lives, TikTok (@beauty.by.earth), Website and more! As a small business trying to share the love, we do our best to give everyone a fair chance at winning!

If you’ve won a giveaway recently, have never purchased with us before, or have won multiple free product giveaways, please note we may need to give the winnings to another individual. We do this to ensure everyone has an equal chance to try new products, learn more about the brand, and feels they have a chance at winning too! Although if this happens to be you, don’t worry! We always try to give a little gift or thank you for your continuous support and dedication to helping us grow!

Are your products made in the USA?

All of our formulations (A.K.A the actual cream, oil, or liquid that makes the product) are made right here in the USA. Other materials for packaging or tools are sourced from abroad. For instance, the aventurine jade for the gua sha and jade roller comes from Brazil. *Cue the samba* 💃🏽

Why are Beauty By Earth products so much cheaper than competitors?

We believe clean beauty should be crazy effective and safe without maxing out your credit card. Accordingly, we’re committed to always ensuring our products are accessible to everyone, not just the ultra-rich. That’s why you’ll see our eye cream 2, 3, sometimes even 4 times cheaper than our competitors. What’s even better? There’s absolutely no loss in quality, safety, or effectiveness so you can shop with confidence.

 

Some people think we’re crazy for offering such incredibly clean, pure ingredients at reasonable prices. But we like to think of ourselves and our customers as all part of the same community–a tribe that looks out for each other. That’s the heart of our clean beauty movement–putting people and the planet first!

What's up with your boxes?

We love our sleek Kraft boxes and so does the planet! Our boxes are made with 100% recyclable materials, soy based ink, and typically SFI certified.

Where are your products made?

All of our formulations (think Self Tanner or Face Wash—formulas you put on your body) are made in the USA. Hard goods (such as boar hairbrushes or exfoliating mitts) are made in many different places. However, we make it a point to only use manufacturers who reflect our core values. If you have any specific questions about a product and where it’s made, feel free to reach out to us on chat or email us at info@beautybyearth.com.

Are your products vegan?

The majority of our products are vegan with the exception of a few products that use boar hair or beeswax. We’re a certified cruelty-free company and are big animal lovers! If you have questions about how any of our products are developed, feel free to reach out at info@beautybyearth.com

Which of your products contain palm oil?

The only products that use palm oils are our soaps. That palm oil is all sustainably sourced. The raw ingredient supplier, Ciranda (of Wisconsin) is the first American company to be granted a 100% sustainable identity by the most stringent RSPO criteria. Their palm oil is certified both fair trade and EcoSocial and works with a sustainable partner in northeast Brazil – AgroPalma – that Greenpeace called a blueprint for the rest of the palm oil industry (I have attached the Greenpeace scorecard doc where you can see AgroPalma is the top).

Here also is the site where our organic palm oil as a raw ingredient is purchased from ciranda.com

Are your products gluten-free?

Yes, all of our products are gluten free.

Do you use synthetic fragrances or colors?

NEVER! Every item we make is crafted within an FDA-certified laboratory and 100% free of synthetic fragrances and colors, toxins, parabens, phthalates, phenoxyethanol, cheap fillers, gluten, SLS, or GMOs.

Why does choosing natural beauty products over synthetic ones matter?

The answer is simple: your health.

Your skin is your largest organ – and a highly absorbent organ at that. What you put onto your skin goes directly into your system.

We are already exposed to toxic chemicals every day. With the rising rate of cancer and other life-threatening illnesses, it’s crucial to be careful about what we put on our bodies. Organic and natural beauty products don’t upset your body’s natural rhythm. To us, choosing natural just makes sense.

What is organic?

Organic refers to not only food but to agriculture and how products are produced and processed. Organic foods and products use a system of farming that is most similar to natural ecosystems. Organic ingredients are free of synthetic additives, pesticides, irradiation, sewage sludge and do not contain GMOs.

Are your products certified organic?

All of our products are made without Synthetic Dyes, Fragrances, and Parabens. All of our ingredients are also naturally derived or certified organic. Each formula contains organic ingredients, but only the products labeled “USDA Organic” on the packaging are 100% certified organic. If you have specific questions about a product or specific ingredients please send an email to info@beautybyearth.com and we will happily help!

What are some common ingredients that I should avoid?

First off, there are a lot. Like over 60,000. Most of them are illegal in the European Union and Canada, but are largely unregulated in the United States. Some of them the U.S. government doesn’t require companies to even list on on the label. Countless studies indicate these chemicals are influencing a raise in cancer levels, infertility, and other diseases and bodily ailments throughout the world. Just for the record, we never use any of these in our products!

Methyl, Propyl, Butyl, and Ethyl Parabens – Used to extend the shelf life of products despite the fact that they are known to be toxic. Parabens are a known carcinogen (cancer-causing compound), causes endocrine disruption and hormonal imbalances in both males and females.

Petrolatum – Used in many skincare products. It is a cheap ingredient and never goes bad. It is mineral-oil derived and suffocates pores while giving you the effect of moisturized skin.

Propylene Glycol and Ethylene Glycol – These glycols can be found in a number of skincare and cosmetic products. These chemicals easily penetrate the skin and are known to be toxic irritants to the skin, eyes, and lungs.

Lauryl or Laureth Sulfates– Includes sodium lauryl sulfate, ammonium lauryl sulfate, sodium Laureth sulfate, and ammonium laureth sulfate. Sulfates are used to create a foaming effect and strip the skin of oils. These are the same chemicals used in engine degreasers, car washing soaps, and many other commercial products. Sulfates are known skin irritants.

Synthetic Dyes – Used to give cosmetics an “attractive” color. These are usually labeled as FD&C or D&C followed by a color and number. These dyes are often from coal tar and contain heavy metal salts that go straight into your system when applied to the skin. Studies of these dyes, when used on animals, showed most of them to be carcinogenic (cancer-causing).

Synthetic Fragrances – Used to give cosmetics an “attractive” smell. These are labeled as “Fragrance,” “Parfum” or “Perfume” in an ingredients list. The ingredients of these synthetic fragrances are many. Some fragrances have been known to cause allergies, asthma, headaches, rashes, and irritation.

We recommend checking any non-organic ingredients in the Environmental Working Group’s website: https://www.ewg.org

 

Want to know more? We recommend these resources:

Campaign for Safe Cosmetics

The Environmental Working Group

Green Screen Chemicals

How can I contact you?

Beauty By Earth

2920 Commodore Dr.

Suite 120

Carrollton, TX 75007

Want to chat with one of our cheerful team members?

LIVE CHAT. EMAIL US

469-777-6501 info@beautybyearth.com

We’re totally social too!

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Psst: Want 15% off on your first order? Sign up for our email list!